Frequently Asked Questions

Creating your Laki account is quick and simple:

• Download the Laki app from the App Store
• Tap "Sign Up" on the welcome screen
• Choose to sign up with email or Google Sign-In
• Complete your health profile with basic information
• Set your wellness goals and preferences

Your account will be ready in less than 2 minutes!

To reset your password:

• Tap "Forgot Password" on the login screen
• Enter your registered email address
• Check your email for the reset link
• Follow the link to create a new password

Note: If you used Google Sign-In, you'll need to reset your Google password instead.

Yes! Google Sign-In is available and recommended for:

• Faster account creation and login
• Enhanced security with Google's authentication
• No need to remember another password
• Seamless experience across devices

Your Google profile information (name, email) will be used to set up your Laki account.

Our AI food analysis provides:

• 85-95% accuracy for common foods and dishes
• Detailed nutritional breakdown (calories, macros, vitamins)
• Portion size estimation from photos
• Recognition of 10,000+ food items

Tips for better accuracy:

• Take clear, well-lit photos
• Include a reference object (coin, fork) for scale
• Separate mixed dishes when possible
• Manually adjust portions if needed

Our AI skincare analysis:

• Analyzes facial photos for skin concerns
• Identifies acne, wrinkles, dark spots, and texture issues
• Provides personalized product recommendations
• Tracks skin improvements over time

For best results:

• Use natural lighting, avoid harsh shadows
• Take photos without makeup
• Keep the same angle for progress tracking
• Update photos weekly for trend analysis

AI recommendations adapt based on:

• Your changing health goals and progress
• Updated profile information
• Seasonal and lifestyle factors
• New scientific research and data
• Your feedback and preferences

This personalization ensures you get the most relevant advice for your current situation.

Laki collects only what's necessary for your wellness journey:

• Account Data: Name, email, profile preferences
• Health Data: Weight, goals, dietary preferences
• Analysis Data: Food photos, skincare selfies (processed; in limited testing contexts may be retained for a short duration for app and service enhancement, then permanently deleted)
• Chat Data: Conversations with AI coaches
• Voice Data: Voice messages (transcribed; audio deleted immediately after processing)

We DO NOT collect location data or share your information with advertisers.

Your data security is our top priority:

• Encryption: All data encrypted in transit and at rest
• Minimal Storage: Voice audio deleted immediately after processing; photos may be retained for a short duration only in limited testing contexts for app and service enhancement and are otherwise not retained beyond the analysis
• Secure Servers: Enterprise-grade security infrastructure
• Access Control: Strict employee access policies
• Regular Audits: Security assessments and vulnerability testing

Your health information is never sold or shared with third parties.

No. Images stored locally on your device are under your control. We do not back up or retain copies of locally stored images, and we cannot restore them if they are deleted by you or by your device's operating system.

You can delete your account anytime:

• Go to Profile → Account Settings
• Tap "Delete Account"
• Confirm your decision
• Your data will be permanently removed within 30 days

Important: This action is irreversible. You'll lose all progress and history.

Try these troubleshooting steps:

• Force close and restart the app
• Restart your device
• Check for app updates in the App Store
• Free up device storage (need 1GB+ available)
• Update your iOS to the latest version

If issues persist, contact support with your device model and iOS version.

Check your permissions:

• Go to Settings → Privacy & Security → Camera
• Find Laki and enable camera access
• Go to Settings → Privacy & Security → Microphone
• Find Laki and enable microphone access

Restart the app after changing permissions. These are required for food analysis and voice chat features.

Voice recording issues are usually due to:

• Microphone permissions (check in Settings)
• Background noise or poor audio environment
• Device microphone hardware issues
• Network connectivity problems

Solution: Try recording in a quiet environment and ensure stable internet connection.